8kbet Privacy Policy

1. What information we collect

Under the 8kbet Privacy Policy, we only collect information that is genuinely necessary to provide our services. Collecting unnecessary or excessive data goes against our policy.

Information Provided Directly

Information you provide when registering an account or using our services:

• Full name and date of birth
• Email address and mobile number
• Residential address and country
• National ID card or passport details (for KYC verification)
• Payment method details (mobile banking number or bank account)

Automatically Collected Information

Information automatically collected when you use 8kbet:

2. Purpose of Data Use

8kbet collects your information only for specific, legitimate purposes. We never use your data for any reason beyond what you have consented to.

Key Purposes

• Account management: Creating, verifying, and maintaining your account.
• Service Delivery: Playing games, processing deposits and withdrawals.
• Customer Service: Resolving your complaints and queries.
• Security: Preventing fraud, money laundering, and other illegal activities.
• Legal compliance: Meeting regulatory requirements and complying with legal obligations.
• Service Improvement: Analytics to improve your experience.
• Promotional Communications: Sending you bonus and promotional offers, with your consent.

3. Data Sharing Policy

8kbet does not sell or rent your personal information to third parties. In certain limited circumstances, however, some data may need to be shared.

When Information Is Shared

• Payment Processors: Necessary information is shared with payment gateways or banks to process transactions.
• Identity Verification Services: With approved third parties for the KYC process.
• Legal obligations: In response to a court order or a lawful request from a government authority.
• Fraud Prevention: With industry-recognized fraud prevention networks.
• Technology Service Providers: Partners who assist in operating our platform.

4. Cookie Policy

8kbet uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser.

Cookie Types

• Essential cookies: Required for login sessions and security purposes. These cannot be rejected.
• Performance Cookies: For monitoring and improving site performance.
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: Analyzing user behavior to improve our services.

You can disable non-essential cookies at any time through your browser settings. Note that disabling certain cookies may affect the functionality of some site features.

5. Data Security Measures

Under the 8kbet Privacy Policy, we use industry-leading technology to protect your data.

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Sensitive data such as passwords is stored using bcrypt hashing.
• Two-factor authentication (2FA) support.
• Regular security audits and penetration testing.
• Database firewall and intrusion detection system.
• Employee access to data is restricted on a need-to-know basis.
• Regular backups and disaster recovery planning.

6. Data Retention Period

We retain your information only for as long as necessary. Even after account closure, certain data must be kept for a defined period to meet legal and regulatory requirements.

• Active account data — retained for as long as the account remains active.
• Transaction Records — retained for 7 years after account closure (as required by law).
• KYC documents — 5 years after account closure.
• Logs & Audit Trail — retained for up to 2 years.
• Marketing data — deleted within 30 days of unsubscribing.

After the specified period, data is permanently and irreversibly deleted.

7. Your rights

Under the 8kbet Privacy Policy, we place the highest importance on your data rights. You have the following rights:

8. Children's Privacy

Under the 8kbet Privacy Policy, our services are intended for users aged 18 and above. We do not knowingly collect personal information from minors.

If we discover that data from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

10. Policy Updates

The 8kbet Privacy Policy may be updated from time to time. Changes may be made due to service updates, legal requirements, or technological improvements.

• Advance notice will be sent to your registered email address for any significant changes.
• The date of the most recent update will always be shown at the top of this page.
• Continued use of the site after any changes constitutes acceptance of the updated policy.
• You may contact our support team to request a previous version.

11. Contact

If you have any questions, concerns, or complaints about the Privacy Policy, please contact our Data Protection team. We are always ready to assist you.

• Email: [email protected]
• Response Time: Within 30 Business Days
• Language: Bengali and English

We take every privacy-related request seriously and aim to resolve it as quickly as possible.